OUR product
Uniconnect Enterprise
The ultimate unified platform for customer service, offering innovation, automation, and flexibility for organizations of all sizes.
Key Features of Uniconnect Enterprise
Engage with your customers across multiple channels including voice, SMS, WhatsApp, email, and more, all from a single platform.
Customize your CRM without any coding. Build dynamic modules, define fields, and create relationships between data with ease.
Automate your workflows to improve efficiency, reduce manual tasks, and ensure your processes run smoothly.
Gain real-time insights into your service performance, track key metrics, and make data-driven decisions to improve outcomes.
Monitor agent activities, track task completion, and optimize workflows to boost productivity and performance.
Integrate effortlessly with existing systems, databases, and third-party applications to ensure smooth data flow.
Access data from any source—on- premise, cloud, or third-party—and centralize it for easy access and decision-making.
Maximize agent productivity with preview, predictive, and power dialing features for your outbound campaigns.
Manage inbound inquiries with smart call routing, optimized call handling, and fast resolution tools.
AI Everywhere: Revolutionizing Your Contact Center
The power of Artificial Intelligence is woven into every aspect of Uniconnect Enterprise. From enhancing your contact center operations to providing deep analytics and insights, AI helps you deliver smarter, more efficient customer service.
Leverage AI-driven tools to improve customer interactions. AI-powered virtual assistants can handle routine inquiries, automate responses, and assist agents in providing faster resolutions. With sentiment analysis and automated case prioritization, AI ensures your contact center runs smoothly and efficiently, providing a seamless customer experience.
Harness the power of AI to analyze vast amounts of data from all customer interactions. AI analytics offers actionable insights into customer behavior, agent performance, and operational efficiency. With predictive analytics, Uniconnect helps you anticipate customer needs, optimize service quality, and make data-driven decisions.
Uniconnect Edge: The Specialized Softphone for Enterprise Contact Centers
Uniconnect Edge is a powerful, user-friendly softphone designed specifically for enterprise contact center agents. It integrates seamlessly with Uniconnect Enterprise, providing agents with an intuitive interface and advanced communication features to enhance their performance and productivity.
Uniconnect Edge allows agents to handle voice, SMS, WhatsApp, and more directly from a unified interface, streamlining all communication into a single platform for increased efficiency and effectiveness.
Uniconnect Edge works effortlessly with Uniconnect Enterprise, ensuring that all communications, workflows, and data are synchronized and accessible in real time, empowering agents to resolve issues faster and improve customer satisfaction.
Transform Your Customer Service Today
Ready to elevate your customer experience? Try Uniconnect Enterprise now and see how our unified platform can drive innovation, improve performance, and enhance service quality.
