Uniconnect Edge
Overview
Uniconnect Edge is a cutting-edge softphone solution tailored specifically for contact center agents. It is designed to enhance agent performance, simplify workflows, and minimize distractions through an optimized user interface (UI). With a focus on efficiency and usability, Uniconnect Edge equips agents with powerful tools to manage their communications effectively.
Multiple Transferring Options
Agents can seamlessly transfer calls with options such as:
Multiple Transferring Options
Agents can seamlessly transfer calls with options such as:
Transfer calls directly without prior consultation.
Transfer calls after consulting with the recipient.
Initiate a new call during an active session for added flexibility.
Conferencing
Enable multi-party conferencing to facilitate collaboration and effective communication during calls.
Call Controls
Uniconnect Edge includes intuitive controls to manage calls:
Transfer calls directly without prior consultation.
Place calls on hold temporarily.
Silence the microphone as needed.
UniConnect Edge Modes
Minimized Version and Dock Mode
A compact mode to support multitasking without losing access to key functionalities.
Pins the softphone to the desktop, keeping it always visible and readily accessible.
01
Optimized Agent Performance
The streamlined UI and intuitive controls reduce distractions, allowing agents to focus on delivering exceptional customer service.
02
Enhanced Security
Features like 2FA and DTMF support safeguard sensitive customer data.
03
Flexibility
Multi-account support and robust call transfer options enable agents to adapt to various scenarios seamlessly.
04
Improved Collaboration
Conferencing and call merging empower teams to work together effectively in real time.
05
Accessibility
Minimized and dock modes ensure the softphone remains unobtrusive yet accessible, even during multitasking.
Use Cases
Get Started with Uniconnect Edge
You can download the Uniconnect Edge app from the Microsoft Store using the following link:
